UMass Chan - Space Planning and CMMS RFP

University of Massachusetts Chan Medical School is seeking a qualified vendor to deliver a comprehensive Integrated Workplace Management System (IWMS) that includes space‑planning capabilities and a Computerized Maintenance Management System (CMMS). The contract will cover software licensing (unlimited user access), implementation services, data migration, configuration/customization, integration with existing systems (PeopleSoft, ServiceNow, BuyWays, BIM/CAD, etc.), mobile field‑service applications, training, ongoing support, and optional future modules. The base term is three years with two optional one‑year extensions, and the solution must meet stringent Massachusetts data‑privacy, security (SOC 2/HITRUST), and accessibility standards. The procurement is conducted via Jaggaer BuyWays, with electronic submission only. • Provide an IWMS/CMMS platform with unlimited user licenses and mobile offline capability. • Deliver full implementation: project management, data migration (~3 TB), configuration, integration (≈20 APIs), and training for >3,000 users. • Maintain compliance with SOC 2, ISO 27001, HIPAA, and Massachusetts privacy statutes; supply ongoing support, hosting (US‑based data centers), and a 6‑8‑week hyper‑care period after Phase 1 go‑live (July 1 2027). • Contract term: 3 years (base) + two optional 1‑year extensions; total contract value undisclosed, but pricing is firm‑fixed for software licensing and time‑and‑material for services.