Description
The City of Kerrville seeks a qualified vendor to design, implement, and support a modern Unified Communications and Telecommunications (UC) system for approximately 350 municipal users. The solution may be cloud‑hosted, hybrid, or on‑premise and must integrate with Microsoft 365, support voice, messaging, video, fax, contact‑center functions, and comply with public‑safety communication regulations. The contract includes system architecture, device deployment, number porting, migration from legacy infrastructure, training, documentation, 24/7 support, and ongoing maintenance for a platform expected to have a ten‑year service life.
• Scope: design, installation, integration, training, and long‑term support of a city‑wide UC platform.
• Users: ~350 employees across multiple municipal facilities (public safety, administration, etc.).
• Technical requirements: VoIP, SMS, mobile/softphone support, Microsoft 365/Teams integration, reporting, AI/automation optional, compliance with Kari’s Law and RAY BAUM’S Act.
• Delivery: phased implementation with detailed project plan, change‑management, and user acceptance testing.
• Timeline: RFP issued May 20 2026, questions due June 13 2026, proposal due July 15 2026, council review Sep 2026, notice to proceed Oct 2026.
• Evaluation criteria: qualifications (15%), system design (30%), support/warranty (20%), schedule (15%), price (20%).
Attached files
Contact
Charvy Tork(Director of Innovation and Technology)