Investigator Complaint Module

The South Carolina Department of Consumer Affairs is seeking an off-the-shelf online system with a web-facing interface for external users. The system will consist of three modules: Investigator, Complaints- ID Theft- Scams, and Phone/ Walk-Ins. The ideal system must be robust, able to interface via API with the existing licensing system, and have a web-facing interface for external users submitting consumer complaints and reports. Key features of the system include: • A web-facing interface for external users • Ability to interface via API with the existing licensing system • Robust system with three modules: Investigator, Complaints- ID Theft- Scams, and Phone/ Walk-Ins • Capability for external users to submit consumer complaints and reports