Records Management System

The City of Raleigh’s Fire Department is seeking a comprehensive, integrated Records Management System (RMS) to support all facets of fire‑service operations. The RMS must include modules for pre‑incident planning, fire inspections, incident reporting, scheduling, personnel records, community risk reduction, health & safety, analytics, CAD integration, training, fire investigation, command operations, and asset/inventory management. Vendors must submit a full technical and cost proposal by November 20, 2026, and respond to a detailed questionnaire covering system architecture, security, implementation, support, and AI governance. The City will evaluate proposals in two stages (initial criteria then interview/demonstration) and may award a multi‑year contract. • Mandatory functional modules: pre‑incident planning, inspections, incident reporting, scheduling, personnel, risk reduction, health & safety, analytics, CAD integration, training, investigations, command, asset management. • Required deliverables: technical solution description, implementation plan, data migration strategy, training program, support SLA, security & privacy compliance, AI governance documentation. • Submission format: hard‑copy and electronic PDF on USB, signed original, cost form, product requirements matrix, and questionnaire. • Evaluation: Stage 1 criteria, Stage 2 interview/demonstration, final selection; award date not disclosed. • Key dates: RFP issued Oct 9 2026, questions due Oct 30 2026, proposals due Nov 20 2026 5 PM EST.