Request for Information - Electronic Title Issuance

The Illinois Secretary of State is seeking information from vendors to understand the processes and requirements for implementing electronic titles (e-titles) for vehicle services operations. The state has already made significant progress in modernizing its systems and processes, but there are still outstanding initiatives to be sourced and implemented. Vendors are requested to provide information on the processes required to be operational before implementing e-titling, the standard timeline for implementation, and the level of service and staff required from the state to implement e-titles. • The RFI is not a solicitation for bids, and no award will be made as a result of this RFI. • Vendors should not provide any pricing or pricing models as this may result in the vendor being deemed a prohibited bidder for any potential future solicitation related to electronic titles. • The state is looking to improve the customer and employee experience and to reduce the "Time Tax" by implementing e-titles. • At least six states have already implemented electronic titles for vehicle services operations.