Princeton License Office

The State of Missouri, Department of Revenue, is seeking proposals for the management and operation of the Princeton License Office. The successful proposer will be responsible for providing quality customer service and office management services, managing the license office, and ensuring compliance with all state and federal laws and regulations. The proposer must have experience managing a retail business, customer service, or a closely related office environment. The contract period will be for five years, and the contractor will be required to provide services in accordance with the requirements of the contract and the commitments made in the contractor's awarded proposal. Key aspects of the job include: • Operating a license office under the contractor name as identified on the Notice of Award issued by the state agency • Managing the license office and ensuring the performance of all required duties in the collection of motor vehicle and marine sales and use taxes • Processing title transactions, motor vehicle and marine registrations, and issuance and renewal of driver and non-driver licenses • Providing customer service that takes care of the customer's needs by providing and delivering professional, helpful, high-quality service and assistance • Assigning a Contract License Office Manager with authority to act on behalf of the contractor in all matters related to the contract • Ensuring compliance with all state agency policies and procedures, as amended, and all state and federal law and regulations.