Description
The City of Peachtree City is seeking a contractor to provide exclusive residential solid waste collection services and related services for approximately 13,716 households within the City limits. The contractor will be responsible for providing weekly curbside solid waste collection, weekly recycling, and every two weeks yard debris collection. The contractor will also be required to provide additional services such as backdoor service, bulk pickup, and annual cleanup events. The contract is expected to be for a term of five years, with the option to extend for additional one-year renewal terms. The City is looking for a contractor that can provide reliable, high-quality, and customer-focused services, with strong operational performance, environmental responsibility, and transparent reporting.
Some key requirements for the contractor include:
* Providing separate collection vehicles for trash and recycling
* Utilizing fleet technology capable of supporting real-time service monitoring, route verification, and customer service accountability
* Maintaining a customer service system capable of receiving, documenting, tracking, and resolving service requests
* Providing monthly reports including total tonnage, missed pickups, customer complaints and resolutions, and recycling contamination rates
* Meeting or exceeding the City's performance standards, including a minimum route completion rate of 99% and a maximum missed pickup rate of 1%
* Providing a detailed staffing plan, including key personnel, organizational structure, and local presence
* Complying with all applicable laws and regulations, including those related to environmental protection and labor standards.