Description
The National Institutes of Health (NIH) is seeking a contractor to provide annual maintenance and technical support services for their IONSCAN 600 trace detection systems. The contractor will be responsible for performing preventive maintenance inspections, corrective maintenance, technical diagnostics, repair services, software and firmware support, and telephone/email technical assistance. The contractor must be the Original Equipment Manufacturer (OEM) or an OEM-authorized service provider for the IONSCAN 600, and must employ factory-trained and certified technicians. The period of performance is one year, from July 5, 2026, to July 4, 2027. Some key responsibilities include:
• Performing annual manufacturer-recommended preventive maintenance inspections on all covered systems
• Inspecting, cleaning, testing, and verifying operational functionality
• Replacing standard wear items and consumables as required
• Providing documentation of completed maintenance actions and operational status
• Diagnosing and repairing system malfunctions
• Providing OEM-certified replacement parts
• Restoring systems to full operational capability
• Providing remote technical troubleshooting support
• Coordinating return-to-factory repairs when required