Description
The City of Atlanta is seeking a vendor to provide comprehensive post-implementation managed services support for the ATLCloud Oracle Fusion ERP system. The selected vendor will be responsible for ensuring system stability, performance monitoring, service level oversight, governance processes, training, and continuous improvement across all supported modules. The scope of work includes system monitoring and performance management, system maintenance and updates, technical support and issue resolution, change management and training, and continuous improvement and scalability. The vendor will be required to provide monthly performance reports, conduct regular training sessions, and maintain a comprehensive knowledge base and self-service portal.
• System monitoring and performance management
• System maintenance and updates
• Technical support and issue resolution
• Change management and training
• Continuous improvement and scalability
• Vendor reporting and governance