Description
The California Department of Consumer Affairs – Contractors State License Board is seeking a qualified arbitration firm to design, operate, and manage a statewide arbitration program for construction‑related disputes. The contractor will handle case intake, scheduling, conduct mandatory and voluntary arbitration hearings, issue awards, maintain a qualified arbitrator panel, provide training to CSLB staff, run a toll‑free support line, and deliver monthly performance reports. The work is a fixed‑price, three‑year contract with an estimated funding ceiling of roughly $2.5 million (mandatory arbitration) to $4.5 million (including voluntary arbitration).
• Design and implement a statewide arbitration process covering 400‑800 cases per year.
• Provide all administrative functions, arbitrator compensation, hearing logistics, and post‑award services.
• Deliver ten CSLB staff training sessions, operate a toll‑free support line, and submit monthly case and performance reports.
• Maintain a California‑based office with video/tele‑conferencing capabilities and ensure compliance with all applicable California statutes.