Description
The Commonwealth of Massachusetts is seeking a pool of qualified arbitrators to hear Lemon Law arbitration cases. Arbitrators will conduct hearings (primarily via Microsoft Teams, with occasional in‑person appearances), record the proceedings, and issue written decisions in accordance with M.G.L. c. 90 and 201 CMR 11.00. Compensation is a fixed fee of $150 per arbitration hearing; no additional fees for travel, decision writing, or other services are permitted. The contract is a three‑year initial term with two optional three‑year renewals, and the procurement is open on a rolling basis, allowing new bidders to submit quotes at any time.
• Scope: Provide independent arbitration services for motor‑vehicle lemon law disputes, including hearings, recordings, and written decisions.
• Compensation: $150 per hearing (≈ 50‑70 hearings statewide per year).
• Eligibility: Minimum 3 years arbitration experience, equipment to record and transmit hearings, ability to travel within Massachusetts, and SBPP/SDP compliance if applicable.