EPICOR IT Maintenance System

The U.S. Department of Justice, Drug Enforcement Administration, intends to award a sole source purchase order to EPICOR ITSM for the maintenance and licensing of their current client ticketing software. This software supports CSOS registrants and requires ongoing maintenance to ensure uninterrupted help desk operations. The contract period is from February 1, 2026, to January 30, 2027. The estimated total amount is $37,000. Key aspects of the job include: • Purchase of Epicor ITSM license maintenance • Ongoing maintenance and licensing to support CSOS registrants • Ensuring uninterrupted help desk operations • Supporting the growing population of CSOS registrants and service desk personnel