INVITE: Reverse Industry Day for DFC IT Operations Contract

The U.S. International Development Finance Corporation (DFC) is seeking a contractor to provide IT operations services, including program management, service management, service desk and deskside operations, infrastructure and cloud operations, and engineering support. The contractor will be responsible for providing a comprehensive IT operations service that meets the DFC's requirements. The contract will include a transition-in period, and the contractor will be expected to provide knowledge transfer, staffing, and operational procedures. The contract will also include performance metrics and service level agreements. • Program management services, including program planning, governance, and risk management • Service management services, including incident management, problem management, and change management • Service desk and deskside operations, including support for DFC personnel and equipment • Infrastructure and cloud operations, including support for DFC's on-premises and cloud-based infrastructure • Engineering support, including design, implementation, and maintenance of DFC's IT systems