Description
University of Maryland Global Campus seeks an Apple® Authorized Service Provider to deliver comprehensive weekly on‑site and remote maintenance, emergency support, and special‑project assistance for its Apple‑based desktop, laptop, and server environment within the Office of Marketing. The contract is for an initial three‑year term with up to three one‑year renewal options. The vendor must be Apple‑authorized, provide fully‑loaded hourly rates for remote and on‑site work, manage warranty and AppleCare+ coverage, source genuine Apple parts, and comply with UMGC’s security, living‑wage, and insurance requirements.
• Provide ~8 hours/week of routine maintenance (hardware, macOS, networking, backups) during business hours.
• Deliver emergency response (24‑hour on‑site, 2‑hour remote) and non‑routine support (≈ 100 hrs/yr) for Apple desktops, laptops, and a mixed‑vendor server environment.
• Supply fully‑loaded hourly rates (remote and on‑site) for routine, non‑routine, and emergency services; rates must align with named technicians in the technical proposal.
• Maintain Apple Authorized Service Provider status, certify living‑wage compliance, hold required insurance, and adhere to UMGC’s information‑security policies.
• Optional special‑project work (e.g., server upgrades, automated backups, font‑issue troubleshooting) may be requested on an as‑needed basis.