Amendment Two - Amendment One - RFI# 02-114-26 Unified Communication and Collaboration (UCC) System

The State of Alaska, Department of Administration, Division of Retirement and Benefits is seeking information from qualified vendors capable of providing a Unified Communication and Collaboration (UCC) solution for DRB’s Contact Center queues. The solution should include voice services, but not video meetings or messaging. The department anticipates primarily using softphones. The UCC solution is intended to serve the entire Division of Retirement and Benefits, not just the contact center, with up to 130 users and 30 contact center agents requiring call recording. • The solution should support remote workers and provide E911/location-based services. • The solution should allow users to dial out to any US phone number and receive incoming calls to their direct number. • The solution should include call recording for contact center agents only. • The solution may potentially include an on-premises PBX controller.