Description
VAAFM is seeking a vendor‑hosted, SaaS solution to replace its legacy USAFoodSafety application. The contract will cover full implementation services and five years of operations, maintenance, and support. The system must handle dairy‑related licensing, inspections, enforcement, payments, reporting, public search, and mobile field work while meeting stringent state‑wide security, privacy, and accessibility standards. The vendor must use Azure DevOps for traceability, provide 99.9 % uptime SLA, and integrate with the State’s payment processor and existing data sources.
• Core functional modules: licensing/renewals, inspection scheduling, enforcement case management, fee collection, and extensive reporting/dashboard capabilities.
• Technical requirements: cloud‑hosted solution in a U.S. data center, real‑time backup, disaster‑recovery RTO/RPO targets, SOC 2 Type 2 audit, NIST 800‑53 (moderate) compliance, WCAG 2.0 AA/Section 508 accessibility, SSO and MFA.
• Deliverables: data migration from legacy systems, user training, documentation, 24/7 support, quarterly vulnerability assessments, annual SOC 2 audit, and ongoing software upgrades for the five‑year term.
• Evaluation will weight bidder profile, solution fit, implementation and support plans, and price, with preference for Vermont‑resident vendors and clean‑energy practices.