Description
The Department of Veterans Affairs is seeking annual maintenance services for ScriptPro Robotic Prescription Dispensing Systems and associated equipment. The services must include telephone support, remote support, and on-site remedial and preventive maintenance. The contractor will be required to provide documentation for each service occurrence and submit invoices monthly. The VA is particularly interested in determining the availability of small businesses that can provide these services in compliance with the OEM. Key aspects of the job include:
• Providing telephone support Monday-Friday, 8am-5pm CST
• Providing emergency repair on equipment with one business day on-site response time
• Including coverage of parts, labor, and travel to complete corrective maintenance
• Providing priority parts delivery, including overnight shipment
• Providing licenses and updates for software and operating systems
• Providing database updates and interface maintenance