Service and Maintenance for Data Innovations Middleware for Red Lake Hospital

The Indian Health Service (IHS), Bemidji Area, intends to award a firm fixed-priced contract on a sole source basis to Data Innovations, LLC, for the Red Lake Service Unit in Red Lake, MN. The contract is for the service and maintenance of the Data Innovations middleware system, which provides communication between laboratory instrumentation and the electronic health record (RPMS) system. The contractor will provide support and maintenance for the equipment and software, including non-emergency support from 9:00 am to 8:00 pm and emergency support 24/7/365. The contractor will also provide training to laboratory personnel and information for upgrading hardware as necessary. • The contractor will provide support and maintenance for the Data Innovation’s equipment and software upon request. • The contractor will provide support with new instrument additions in the laboratory that require interfacing with RPMS through Data Innovations equipment and software. • The contractor will provide non-emergency support from 9:00 am to 8:00 pm and emergency support 24/7/365. • The contractor will provide training to laboratory personnel on how to use, access, and get support on DI equipment and software. • The contractor will provide information for upgrading hardware as necessary.