Description
The USTRANSCOM Defense Personal Property Management Office is seeking market research on a cloud‑based survey platform with professional services to collect customer satisfaction data for the Defense Personal Property Program. The contractor must provide a secure, IL‑2 (upgradeable to IL‑4) SaaS survey solution, integrate via API with DoD data warehouses, support email/text delivery, and handle up to ~1.1 million survey invitations annually with 40 % response‑rate goals. The effort includes a one‑year base period (Sept 2027‑Sept 2028) with up to four one‑year renewal options, requiring 98 % platform uptime, 72‑hour cyber‑incident reporting, and comprehensive training and help‑desk support.
• Cloud‑based survey platform (IL‑2/IL‑4, FedRAMP) with high‑volume scalability and mobile‑friendly UI.
• API integration for trigger data ingestion and result transmission to the DoD data warehouse (Advana/WDP).
• Professional services: configuration, training, help‑desk support (0800‑1700 CST), disaster‑recovery plan, and monthly availability reporting.
• Performance metrics include ≥ 98 % monthly uptime, ≤ 72 hours initial cyber‑incident notification, and ≤ 1 late incident per 12 months.
• Base period of one year plus up to four optional one‑year extensions, potentially a five‑year contract.