J065--ScriptPro Dispensing System Support Services

The Department of Veterans Affairs is seeking support services for Government-owned ScriptPro Dispensing System equipment and software at the Alexandria Veterans Affairs Medical Center in Pineville, Louisiana. The contract will be for a 12-month base year with two 1-year option periods. The contractor will be required to provide all necessary management, parts, tools, maintenance, and personnel to ensure the equipment maintains operational functionality. Some key responsibilities include providing a technical proposal outlining the Full Customer Support Plan, performing routine inspections and maintenance, and providing on-site service technicians as needed. The contractor must also comply with all VA Information Security and Privacy requirements, including VA Handbook 6500 and VA Directive 6500. Some of the key equipment requiring support includes: • Robotic Prescription Dispensing System, SP200 (12 slot) with Collating Control Center (2 EA) • Robotic Prescription Dispensing System, SP100 (6 slot) with Collating Control Center (1 EA) • Central Expanded Platform with Datapoint (1 EA) • Workflow Management Software (primary and backup) (1 EA) • ScriptPro Inventory Management Module (1 EA) The contractor must provide trained, qualified personnel who comply with VA badging, background checks, and access control requirements.