RFP 26-001-73 Questions and Answers No. 1

The Shelby County Aging Commission is seeking a contractor to operate a District Long‑Term Care Ombudsman program. The contractor will receive complaints from residents of long‑term care facilities, investigate those complaints, work toward resolutions that satisfy residents, and optionally track satisfaction outcomes. No mandatory resident‑satisfaction survey is required, but the agency encourages bidders to provide any resolution‑based satisfaction data they collect, provided confidentiality rules are observed. • Investigate and resolve long‑term care resident complaints on behalf of the Aging Commission. • Provide regular reports on case resolutions; optional inclusion of satisfaction metrics. • Comply with State LTC Ombudsman confidentiality and disclosure policies (Chapter 8, Section 8‑10‑.03). • No specific budget or contract length disclosed; submission deadline is 04/10/2026.