Versatrak Ongoing Support and Maintenance Services

THIS IS A NOTIFICATION ONLY, NOT A SOLICIATION Versatrak will provide outgoing text messaging for notifications for range, power and communication alerts in addition to the following services - • All new VersaTrak applications releases for term of the (SLA)*Typically, there is a new update every year. Our Technical Support Team reaches out to thecontact at your organization to schedule the update• Watch-Dog™ VersaTrak Monitoring system for term of (SLA)• Continuation of VersaTrak hardware warranty for term of the (SLA)*(Support renewals must notlapse for any reason from the date of system purchase to maintain continuation of extendedhardware warranty)*(extended warranty is only valid for 3 years from date of purchase on V1-V3series Wi-Fi transmitters and 5 years on VersaTrak labeled 900 MHz transmitters (legacy andV4), Wi-Fi V4 transmitters, repeaters, receivers and buffers)• VersaTrak Mobile through VersaTrak Mobile application• Troubleshooting and diagnostic assistance for VersaTrak Application, VersaTrak SQL ServerDatabase, and VersaTrak hardware component connectivity issues*Versions supported: latest General Release + 1 previous General Release version• VersaTrak installation & upgrade assistance (pre-scheduled)• VersaTrak Software setup & configuration assistance• Application troubleshooting & bug fixing• Best practice advice• Training sessions, training materials and technical white papers• Optional Voice-Alert™ notification services (additional charge)• Onsite services are available as requested. Services will be quoted at an additional charge• Veracity Group is not responsible for system or database failures. Our help, beyond advice anddirection, in fixing that or any other issue outside the normal SLA may be an additional charge.• Veracity Group is not responsible for operating system upgrades, patches, security configurationor anti-virus. Term of Service AgreementThe term of the Service Agreement is for a period of one year from the issue date of the (SLA) PO.It is for the full term of one year with no proration should the customer want to cancel before the oneyear term is up.The pricing is based on the number of the transmitters at the beginning of each yearof support (January 1st of each year). That number can be adjusted up or down based on the numberof transmitters at that time.This agreement will auto renew to keep all ongoing hardware warrantiesintact where applicable, and a service agreement invoice for the following year term will be sent out60 days before the new term is to begin. Should the customer want to cancel the agreement for thenext year, a 30 day notice will be required. Nothing in this (SLA) supersedes the (EULA).