Description
The Camden County Municipal Utilities Authority (CCMUA) is seeking a qualified consulting firm to serve as an independent strategic advisor for a comprehensive evaluation and modernization of its customer‑service and billing operations, which currently run on an aging IBM AS/400 platform. The consultant will conduct a current‑state assessment, develop multiple future‑state scenarios with financial modeling, create procurement‑level technical specifications, and optionally provide implementation‑governance advisory services. The work must be delivered in phased milestones, with the first two phases due by October 1 2026 and a procurement‑strategy phase due December 1 2026.
• Phase 1: Detailed assessment of technology architecture, workflows, staffing, and risk (deliverable Oct 1 2026).
• Phase 2: Development of at least two modernization scenarios, including 5‑year total cost of ownership analysis (deliverable Oct 1 2026).
• Phase 3: Draft performance‑based technical specifications and advisory support for vendor evaluation (deliverable Dec 1 2026).
• Phase 4 (optional): Implementation governance, change‑management, and KPI/dashboard development.
The contract is for a 1‑year term with two optional one‑year renewals, and vendors must meet extensive New Jersey statutory, insurance, and certification requirements.