Utility Payment Ecosystem, Notification, Customer Communication, and Enterprise Integration Services

The City of Santa Fe is soliciting a comprehensive, secure, and scalable utility payment ecosystem that integrates billing, payment processing, customer communications, treasury, and enterprise systems. The contractor must deliver software, hosting, implementation, integration, configuration, testing, training, documentation, and ongoing operational support, with the solution designed to be expandable city‑wide over a ten‑year contract term. • Provide a fully integrated payment platform linking customer portals, contact‑center solutions (Genesys, Zoom, Five9), banking (Wells Fargo), Tyler Munis financials, and Advanced Utility Systems. • Deliver end‑to‑end services: software licensing, cloud hosting, system configuration, data migration, API development, testing, user training, and post‑go‑live support. • Ensure strong controls: auditability, reconciliation, payment lifecycle visibility, and security compliance. • Support future scalability to other city departments and potential expansion of payment services. • Contract length: 10 years, with performance and support obligations throughout.