Description
The State of Michigan is seeking a SaaS IT Service Management (ITSM) Platform with Optional Enhanced Capabilities. The selected vendor will provide a comprehensive ITSM platform that meets the State's requirements for service management, incident management, problem management, change management, and other related functions. The platform should be scalable, secure, and compliant with relevant industry standards and regulations. The vendor will be responsible for providing implementation, training, and ongoing support for the platform. The State is looking for a vendor that can provide a flexible and customizable solution that can adapt to the State's evolving needs.
Some key features and requirements of the platform include:
- Service management and incident management capabilities
- Problem management and change management capabilities
- Integration with existing State systems and tools
- Scalability and flexibility to adapt to changing State needs
- Compliance with relevant industry standards and regulations
- Robust security and data protection features
- User-friendly interface and reporting capabilities
- Ongoing support and maintenance
The evaluation criteria for this RFP include:
- Technical criteria (30 points)
- Solution requirements/specifications (50 points)
- Staffing (5 points)
- Company background (15 points)
The State is looking for a vendor that can provide a comprehensive and robust ITSM platform that meets the State's requirements and can provide excellent support and service.