Information Technology Support Services

The City of Hyattsville is seeking a qualified and experienced Information Technology (IT) service provider to deliver comprehensive IT support services. The city's goal is to establish a partnership with a reliable firm that can provide proactive, responsive, and strategic IT support to ensure the efficient and secure operation of its technology infrastructure. The scope of work includes IT support services for approximately 200 endpoints, 2 firewalls, 2 main switches, 23 Meraki WAP, 1 SAN, and approximately 15 UPS. The city is looking for a provider that can offer a range of services, including helpdesk support, deskside support, network support, and strategic IT consulting and planning. The city is open to proposals that include alternate solutions or tools for IT management. Some key points to consider: • The city has approximately 200 endpoints, including computers and mobile devices • The city uses Microsoft 365, including Office 365 and Azure Active Directory • The city has a current MSP that provides IT support services, including helpdesk support and network monitoring • The city is looking for a provider that can offer a range of services, including IT support, network support, and strategic IT consulting and planning • The city is open to proposals that include alternate solutions or tools for IT management • The city has a budget for IT services, but the exact amount is not specified