Description
The U.S. Food and Drug Administration (FDA) is seeking a service agreement for the maintenance and repair of a Sciex 5500 Q TRAP LC/MS/MS 2 System. The system is used for analytical chemistry work at the National Center for Toxicological Research (NCTR). The service agreement should include corrective/remedial repair and preventive maintenance services, with a minimum of one on-site visit per year for routine instrument calibration/certification. The offeror must provide sufficient technical information to demonstrate that the proposed service meets all the technical requirements. The government intends to award a firm-fixed-price contract to the lowest priced, technically acceptable offeror.
Some key requirements include:
• All maintenance and repair activities must be performed by formally trained and certified Original Equipment Manufacturer (OEM) technicians/engineers.
• On-site service technician(s) must have an Enhanced Driver’s License (EDL) or appropriate identification to gain access to Government facilities.
• On-site service technician(s) must bring their own appropriate personal protective equipment to ensure their safety while performing their duties.
• All repairs and PM services must be performed following OEM specifications, manuals, and service bulletins, using OEM replacement parts, components, subassemblies, etc.
• Any part(s) that cannot be repaired on-site, shipping arrangements and material (e.g., boxes/crates) must be provided without extra cost.
• Corrective/Remedial Repair visits must be provided within 2-3 business days of call for service (for issues that can’t be resolved remotely via phone or Internet).