After-Hour Answering Services

The City of Berkeley is seeking qualified firms to provide after‑hour telephone answering services for its municipal operations. Vendors must submit a technical proposal and a separate pricing proposal by the deadline, following the detailed specifications in the RFP. Evaluation will consider price as well as qualitative factors such as experience, service approach, and staffing plans. • Scope includes 24/7 call handling, message taking, and routing for city departments after normal business hours. • Proposals must be submitted electronically in PDF format with prescribed file naming conventions. • Questions about the scope were to be submitted by January 22 2026; answers and any addenda are posted on the City’s bid portal.