Description
The City of Los Angeles is seeking a qualified contractor to operate a 24‑hour telephone answering hotline for odor complaints related to the Hyperion Water Reclamation Plant. The contractor must provide live operators around the clock, dispatch urgent complaints, maintain detailed digital records for at least four years, forward information to the South Coast Air Quality Management District (SCAQMD), and submit monthly reports and invoices. The contract term is five years with two optional two‑year renewals, and the service must comply with local, state, and federal regulations, including data security and confidentiality requirements.
• 24/7 live call answering with holiday coverage
• Message dispatching and urgent‑call escalation via email
• Detailed documentation of caller information, odor details, and callbacks
• Call recording retention for a minimum of four years
• Monthly reporting and invoicing to the City
• Transfer of existing phone number and website from the current provider
• Compliance with SCAQMD reporting, data‑security, and city ordinances
• Contract value roughly $136,080 (as indicated in the opportunity record)