Engineering Services for Process Mapping, SOP Development, and User Acceptance Testing (UAT)

The Town of Clayton is seeking professional consulting firms to provide engineering support, business process analysis, documentation, and user acceptance testing services for its land development and permitting software modernization initiative. The selected consultant will facilitate cross-departmental engagement, document current and future workflows, prepare SOPs, and assist with system testing to support a modernized land development software platform. The goal of this effort is to streamline development review, improve internal coordination, support consistent service delivery, enhance public transparency, and ensure the software supports required business processes. • The consultant will provide engineering support and business process analysis services. • The consultant will document current and future workflows and prepare SOPs. • The consultant will assist with system testing to support a modernized land development software platform. • The consultant will facilitate cross-departmental engagement to ensure the software supports required business processes. • The consultant will help improve internal coordination and support consistent service delivery.