Description
Missoula County is seeking a fully integrated, cloud‑or on‑premise claims‑administration platform to replace its current Riskonnect/Ventiv system. The solution must support workers’ compensation, liability, property, cyber, and fine‑arts lines, provide native bill‑processing and fee‑schedule repricing, and integrate with Workday, ISO ClaimSearch, Montana EDI, banking/ACH services, and Microsoft Office 365. The vendor must deliver end‑to‑end implementation services—including data migration of ~5,500 WC and 2,200 liability claims, configuration, testing, training, and warranty—to achieve a go‑live date of 1 July 2027. Ongoing annual licensing and support will be billed for up to a seven‑year term.
• Core functional requirements: claim intake, document management, policy/asset tracking, role‑based security, analytics, and native EDI/reporting for Montana workers’ comp.
• Technical expectations: SaaS preferred, multi‑data‑center redundancy, SSO, encryption, configurable workflow engine, mobile/offline access.
• Vendor must supply detailed implementation timeline, staffing plan, three comparable government implementations, audited financials, and meet insurance minimums.