2704RFP - Claims Management Software

The City of Daytona Beach is seeking a qualified vendor to provide a comprehensive claims management software (CMS) solution for its self‑insured workers’ compensation and liability programs. The solution must support claim entry, editing, data integrity, reporting, payment processing, security, and integration with existing city systems, plus migration of ~16,000 existing records and optional cloud hosting. The vendor must also deliver initial and ongoing training, technical support, and a demo if requested. The implementation must be completed and operational before 30 September 2027. • Provide a full‑featured CMS that meets or exceeds the functional specifications in Appendix A. • Migrate all existing claim, contract, and vendor data without loss. • Offer training, technical support, and optional cloud hosting. • Ensure 24 × 7 system availability, robust security, and integration with state‑required reporting. • Demonstrate experience with municipal/ government claims systems and a service team with ≥5 years relevant experience.