STaCS Database License/ DFSC

The United States Army Criminal Investigation Laboratory (USACIL) is seeking a contractor to provide technical support and maintenance for the Sample Tracking and Control System (STaCS) software. The contractor will be responsible for providing extended warranty services, repairs, and maintenance for the STaCS software, as well as providing coverage for the repair, parts, labor, travel, and shipping. The contractor will also be required to provide one planned preventive maintenance activity, including testing and evaluations, at the customer's facility. • The contractor will provide helpdesk phone support, software updates, and possibly virtual support for troubleshooting. • The contractor will provide software bug fixes, error corrections, and workarounds. • The contractor will be required to report the contract number and order number, total dollar amount invoiced for services performed, and the number of contractor direct labor hours expended on the services performed. • The contractor will be required to provide a Quality Control Plan, a list of primary service representatives with contact information, and signed copies of service reports.