Description
The South Texas Veterans Health Care System (STVHCS) is seeking a contractor to provide extended warranty, comprehensive preventative maintenance, and repair services for Government-owned BioMerieux (BioFire) Torch Instrumentation. The contractor must be authorized by BioMerieux to perform service and repair on BioFire Torch Instrumentation. The contract will be for a base year plus four option years. The contractor will be required to provide onsite repair services, replacement parts, software upgrades, and other services as described in the notice.
* Onsite repair services performed by a BioMerieux Certified Diagnostic Service Engineer or an Authorized Distributor
* All replacement parts required for repairs
* All software upgrades, new software versions, and applicable releases
* All labor, travel, and expenses for both scheduled and unscheduled visits
* All replacement equipment necessary to complete repairs
* All applicable instrument shipping charges
* One yearly scheduled preventative maintenance visit
* 24/7 toll-free hotline with same-day technical response
* Emergency repair response within twenty-four hours from the time of request
* Same-day onsite repair when both instruments are simultaneously non-operational
* Repairs performed during normal working hours, 8:00 AM – 5:00 PM, Monday through Friday