Trademark 5 - Trademark Identification Collaboration System Maintenance and Support

The USPTO seeks to continue support and maintenance of its TM5 Trademark Identification Collaboration System through a limited‑source award. The incumbent contractor must provide ongoing system administration, user‑account management, data‑service updates, export‑function support, documentation upkeep, issue resolution, and ensure system availability and data integrity. The contractor must also be capable of implementing approved modifications with minimal disruption and retain deep knowledge of the system’s architecture, source code, database structure, workflow logic, cloud environment, and prior enhancements/defects. This work is purely a continuation of an existing operational system, not new development. • Ongoing maintenance and technical support for a mission‑critical trademark collaboration platform. • Requires unique incumbent knowledge of system architecture, source code, cloud hosting, and workflow logic. • Sole‑source justification is based on risk of service interruption, extensive onboarding effort, and security considerations.