Automated Texting Software Service

The Defense Health Agency Contracting Activity Healthcare Contracting Division, Southeast (DHACA-HCD-SE) intends to award a firm fixed price sole source requirements contract to Parata Systems LLC for an automated texting software service. The software service will send automatic notifications by text message to patients when their prescription is loaded into the IntelliCab Will-Call Solution system at participating Military Treatment Facility (MTF) Pharmacies. • The contractor shall provide all personnel, equipment, tools, vehicles, materials, supervision, transportation, and services necessary to effectively, economically, and satisfactorily perform the required automated texting software service. • The contractor shall provide technical phone assistance Monday through Friday 0700-2000 hours Eastern Standard Time (EST) excluding holidays and MTF closures. • The contractor shall maintain safety and health standards compliant with requirements of the Occupational Safety and Health Administration (OSHA). • The contractor shall comply with the Telephone Consumer Protection Act (TCPA). • The contractor shall comply with the HIPAA Rules and the DoD HIPAA Issuances applicable to a business associate performing under this Contract.