Computer Aided Dispatch (CAD) System

The City of Baltimore is seeking a turnkey Computer‑Aided Dispatch (CAD) system, including a mobile data component and all associated interfaces, to modernize its emergency‑response communications. This full‑scale solution must be delivered, installed, and supported as a single integrated package. • Provide a complete CAD software platform capable of handling dispatch, incident management, and resource tracking. • Include a mobile data system for field units with real‑time connectivity to the central dispatch. • Deliver all necessary interfaces (e.g., GIS, telephone, radio, records) and ensure seamless integration with existing city systems. • Supply implementation services, training, documentation, and ongoing maintenance/support. • Vendor must be active in Workday to access solicitation documents and submit a bid.