Description
The Register of Wills is seeking a contractor to provide IT expertise services for help desk, application, and system support. The contractor will be responsible for assembling a staff to include six key personnel to fulfill various roles, including computer programmer, network engineer, and help desk specialist. The contractor will also be required to provide additional resources as needed. The scope of work includes application development and support, help desk support, and system maintenance. The contractor will be required to comply with various laws, regulations, and policies, including those related to security, data breach, and protected health information.
• Key personnel roles: computer programmer, network engineer, help desk specialist
• Additional resources: help desk manager, computer programmer junior, quality assurance specialist, computer specialist, training specialist/instructor, technical writer/editor
• Scope of work: application development and support, help desk support, system maintenance
• Compliance requirements: security, data breach, protected health information