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  5. ›IT End-User Help Desk and Support Services

Hawaii Department of Health, Adult Mental Health Division·Hawaii

IT End-User Help Desk and Support Services

Closes 8/14/2026$250k – $500kInvitation for Bid
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Description

The Department of Health, Adult Mental Health Division, is seeking a vendor to provide IT end-user help desk and support services. The services will be performed for a period of 12 months. The vendor will be required to provide support for the Adult Mental Health Division and Hawaii State Hospital. The solicitation includes instructions for vendors, including the requirement to include all applicable fees and charges in the price submitted. Vendors must also comply with all applicable state and federal statutes, and provide proof of compliance through the Hawaii Compliance Express (HCE) system or via paper documentation. • The vendor will provide IT end-user help desk and support services to the Adult Mental Health Division and Hawaii State Hospital. • The services will be performed for a period of 12 months. • The vendor must include all applicable fees and charges in the price submitted. • The vendor must comply with all applicable state and federal statutes. • The vendor must provide proof of compliance through the HCE system or via paper documentation.

Attached files

Contact

Utey Uch(Procurement Officer)

[email protected]

(808) 236-8257

Key dates

Opened
7/2/2026
Closes
8/14/2026
Duration
12 months

Last updated

Details

Type
Invitation for Bid
Industry
Information Technology and Software Development
NAICS
541513
Solicitation №
IFB-430-27-01

Budget estimate

$250,000 – $500,000

The budget for this opportunity is not explicitly stated in the document. However, based on the scope of work and the fact that it is a 12-month contract, a rough estimate can be made. Assuming an average hourly rate of $50-100 per hour for IT support services, and an average of 40 hours of work per week, the total contract value could be in the range of $250,000 to $500,000 per year. However, this is a rough estimate and the actual budget could be higher or lower, depending on the specific requirements of the contract and the vendor's pricing. Factors that may influence the likely payment range include the level of expertise required, the complexity of the services, and the vendor's overhead costs.

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