RFP - Jail Inmate Phone, Table and Video Visitation Services for the Anoka County Sheriff's Office

The Anoka County Sheriff's Office is seeking a vendor to provide inmate phone, tablet, and video visitation services for the Anoka County Jail. The selected vendor will be responsible for installing, maintaining, and updating the systems at no cost to the county. The services should include automated operator, collect call, direct call, and pre-paid call capabilities, as well as call monitoring and recording. The vendor should also provide customer service representatives to resolve inmate and family issues. • The vendor must provide a turnkey solution, including all necessary hardware, software, and equipment. • The system should be capable of identifying each inmate caller using a unique PIN. • The vendor should provide a detailed description of their approach to the project, including hardware, software, security features, and data storage capability. • The vendor must comply with all applicable federal and state regulations, including the Federal Communications Commission. • The vendor should provide a system that allows inmates to receive short-duration messages (voice mail) from calling parties. • The vendor must provide financial records and other records as required by federal and state laws.