Description
The VA is conducting market research to identify qualified vendors capable of providing annual subscription renewals for the EP Evaluator Release 12 software to multiple VA laboratory sites. The contract would involve delivering electronic renewal codes, remote technical/product support, software upgrades, and access to training resources—without any on‑site work or VA network access.
• Provide 8 base network‑license renewals and 24 additional‑user license renewals for listed VISN 16 laboratories.
• Deliver renewal codes electronically, ensure remote installation assistance, and offer phone/email support Monday‑Friday 9 AM‑8 PM EST, excluding federal holidays.
• Supply upgrades, online training webinars, recorded sessions, and a comprehensive help guide; support must include a qualified clinical chemist for assay‑performance assistance.