ServiceNow Technical Services

The City of Sacramento’s Information Technology Department is seeking a ServiceNow‑registered partner to provide ongoing technical services for its existing ServiceNow platform. The vendor will deliver per‑project development, configuration, testing, deployment, documentation, and training to support the City’s ITSM processes, integrations, and enhancements. The work is structured as a one‑year time‑and‑materials contract with an optional annual renewal, and pricing must be submitted as firm hourly rates. • Provide design, development, and maintenance of ServiceNow Zurich release modules (ITSM, Now Assist, IRM, Virtual Agent). • Support high‑volume incident, task, and CMDB operations (≈27k incidents/year, 37k CMDB records). • Manage integrations with Snow Software Asset Manager, Dell hardware, eCAPS, Active Directory, and K2 workflow. • Deliver documentation, end‑user training, and ongoing support for each scoped project.