Purchase of Biacore T200 Surface Plasmon Resonance Service Plan.

The National Institutes of Health is seeking a comprehensive manufacturer service agreement for the Biacore T200 Surface Plasmon Resonance instrument. The service agreement should include preventive maintenance, repairs, replacement parts, technical support, and performance verification to maintain the instrument within manufacturer specifications. The contractor will be required to provide a 12-month manufacturer Full Care service agreement, which includes unlimited corrective maintenance service, one scheduled preventive maintenance visit, and technical support. The services will be performed at the National Institutes of Health in Bethesda, MD. Key aspects of the job include: • Providing all labor, travel, and replacement parts required to maintain the instrument • Performing unlimited on-site corrective maintenance and repair service • Conducting one scheduled preventive maintenance visit, including system diagnostics and calibration • Using manufacturer-trained and certified service engineers and genuine manufacturer replacement parts • Providing remote and telephone technical support with an initial response within eight business hours for emergency service requests • Responding on-site within three business days for emergency repair requests