First Responder Peer Support Network

Texas Division of Emergency Management (TDEM) seeks a statewide technology platform that delivers an integrated peer‑support network for first‑responders. The solution must enable peer‑to‑peer mental‑health engagement, manage workforce credentials, track critical incidents, and produce de‑identified analytical reports. The solicitation includes an initial term and up to four optional renewal periods, with all deliverables provided as a software‑as‑a‑service offering. Vendors must register on AggieBid, attend a mandatory pre‑bid conference, and submit a complete RFP package that includes technical, pricing, insurance, and VetHUB subcontracting documentation. Evaluation will be based on best‑value criteria that weigh price alongside quality, capability, past performance, and sustainability. • Provide a cloud‑based platform supporting peer‑support interactions, credential tracking, incident logging, and privacy‑preserving reporting. • Must be scalable statewide, secure, and compliant with Texas and federal export‑control, NDAA, and cybersecurity requirements. • Deliver initial implementation plus optional renewals (up to four) with ongoing maintenance, support, and data‑analytics services.