Greeters' Ambassador Training Program

The U.S. Virgin Islands Department of Tourism is seeking a vendor to provide a Greeters' Ambassador Training Program. The program aims to enhance the visitor experience by training Greeters to embody the values, pride, and culture of the Virgin Islands brand. The program will cover topics such as customer service, cultural fluency, and destination knowledge. The target audience includes Tourism Greeters and Hospitality Ambassadors stationed at airports, seaports, ferry terminals, and major event venues. The program will be delivered over 3.5 consecutive days per district, with a recommended group size of 25-30 participants per cohort. Some key features of the program include: • A blended delivery combining classroom instruction, interactive workshops, and field-based experiential learning • A curriculum framework that covers topics such as guest service excellence, cultural competency, and destination knowledge • A comprehensive Greeter's Training Kit for participants, including a participant handbook, destination map, and hospitality standards checklist • Measurable outcomes, including increased consistency and quality of guest interactions, improved visitor satisfaction scores, and enhanced employee morale