Request for Proposals for Kiener Plaza Host/Ambassador Program Services

Great Rivers Greenway seeks a qualified firm to design, staff, and manage a hospitality‑focused Host/Ambassador program at Kiener Plaza in St. Louis. The contractor will be responsible for recruiting and training ambassadors, supervising daily operations, delivering high‑quality visitor experiences, producing regular performance reports, and maintaining overall program administration. This is a service‑only contract focused on on‑site staff presence and program oversight. • Provide on‑site ambassador staffing (recruitment, scheduling, payroll). • Conduct training and ongoing supervision to ensure consistent visitor engagement. • Develop and deliver reporting, quality‑assurance metrics, and overall program administration. • Serve as the primary point of contact for Great Rivers Greenway regarding day‑to‑day operations. • Ensure compliance with any local regulations and venue policies at Kiener Plaza.