Description
The Department of Environmental Protection is seeking a contractor to provide software, hardware, and database support services for their Automated Data Acquisition System. The system is used for dam and dike monitoring and provides frequent readings without increased labor and cost. The contractor will provide base support, which includes hardware and software support services, as well as base services, which include database services and technical support services. The contract will be for a period of three years, with the option to renew. The contractor will be paid on an as-needed basis, with a "not to exceed" amount. Key responsibilities include:
• Providing phone, email, and remote support for hardware and software issues
• Providing warranty extension, including free maintenance, repair, and replacement of faulty hardware
• Providing access to online resources, application notes, videos, and tutorials
• Providing battery health monitoring, testing, and replacement free of charge
• Providing an annual inventory report listing all connected devices and their basic health and status
• Providing four on-site days for troubleshooting and repair, free of charge
• Providing software support, including installation and troubleshooting, access to online helpdesk, and notification and supply of new releases
• Providing licensing and activation management
• Providing access to online resources, such as tutorials, videos, and application notes
• Providing database services, including class configuration, class design, reports, alarms, notification configuration, and imports
• Providing technical support services, including scripting
Attached files
Contact
Ishaq Ferdous(Agency Chief Contracting Officer)