Description
The City of Vancouver is seeking a digital engagement platform to replace its existing platform on ShapeYourCity.ca. The new platform should provide a consistent and accessible user experience, deliver baseline functionality to support a range of typical engagement needs, and centralize engagement opportunities in one portal. The platform should also demonstrate the ability to streamline operational processes, prioritize ease of use for the public and City staff, and provide reliable and responsive support services. Some of the key features required include asset mapping, ideation, newsletters, questions and answers, surveys, options analysis and trade-offs, and qualitative analysis. The successful proponent will be expected to implement the solution, provide comprehensive implementation support, and offer opportunities for training sessions, workshops, or webinars. The project timeline for the full implementation of the new platform is expected to be completed within six months after the contract execution date.
• The City is seeking to implement a new digital engagement platform to replace its current solution on ShapeYourCity.ca.
• The platform will serve as the City's primary online hub for public participation, enabling residents to access, engage with, and respond to a wide range of civic initiatives.
• The City intends to enter into an initial three-year agreement with two three-year options for renewal with the successful proponent.
• The platform is expected to be in place by June 2026 and support both city-wide ongoing programs and time-limited projects initiated by various departments.
• The City anticipates site traffic to increase annually, as the number of active projects increases, and as City stakeholder groups use the platforms more consistently across the various engagement projects.