Digital and Social Media Support Services

The City of New Haven is seeking a qualified firm or individual to provide comprehensive digital and social‑media communications services for the Mayor’s Office. The contractor will develop strategy, create copy, design graphics, produce photography and video, manage social‑media accounts, engage audiences, and deliver analytics. A minimum commitment of 20 hours per week is required, with on‑site availability in New Haven for filming and occasional in‑person tasks. The scope also includes brand guidance, supplemental press support, and assistance to other city departments. • Services: strategy, content planning, copywriting, graphic design, photo/video production, social‑media management, audience engagement, performance reporting. • Minimum weekly effort: 20 hours, flexible scheduling, on‑site filming in New Haven. • Deliverables: branding guidelines, monthly analytics reports, ad‑hoc press support, digital assets for city departments. • Submission: Technical proposal (no pricing) + separate price proposal via OpenGov portal by 11 am Nov 3 2026. • Evaluation: qualifications (30 %), approach & portfolio (30 %), understanding of New Haven (15 %), staffing & delivery (10 %), cost (10 %), local‑entity preference (5 %).