Voluntary, Fully-Insured Vision Insurance Plan

The State of Tennessee is seeking a single vendor to deliver a fully‑insured, voluntary vision‑insurance program for all state employees, retirees, and dependents. The contractor will be responsible for claims processing, toll‑free call‑center operations, enrollment file handling (834 format), provider‑network management (statewide and national), online member portals, mobile access, marketing/communication materials, and comprehensive reporting/analytics throughout a five‑year benefit period (2028‑2032) with a ten‑month implementation window (Mar‑Dec 2027). Key deliverables include a Go‑Live date of 1 Jan 2028, a complete provider‑access analysis using Quest Analytics, a fully operational microsite and mobile app by Sep 2027, and strict performance guarantees with liquidated‑damage penalties. • Core services: claims, call‑center, enrollment, provider‑network, member web/mobile platforms, reporting. • Mandatory compliance: HIPAA BAA, NIST 800‑53, SOC 2 Type II/HITRUST, various federal/state regulations, and extensive insurance coverage. • Performance guarantees include $25k per day for late Go‑Live and $1k per day per missed implementation milestone.